Calls ringing into your InTeleSync extension can be forwarded elsewhere such as to another extension, queue or auto attendant on your phone system or to an external phone number.
Set a Number to Call Forward To
The first step needed is to set the number that you will be forwarding to. From your InTeleSync phone dial *59 and follow the prompts for entering a forward number. You can enter another extension number on your system such as 100 for extension 100, or enter any North American number such as 1-555-555-5555. Once this number is defined you do not need to set it again later, unless you want to change it.
Enable/Disable Call Forwarding
Once the forward-to number has been defined, you can toggle it on and off by dialing *58 from your phone. You will hear either "Call forward unconditional activated" or "Call forward unconditional deactivated".
Single Step Call Forwarding
To enable call forwarding immediately to a number, you can bypass both steps above and enter *58* + forward-to number, such as *58*100 to send all calls to extension 100 or *58*15555555555 to send all calls to phone number 1-555-555-5555. When you hang up call forwarding will be enabled accordingly. To disable dial *58.
When you set your desk phone to forward to your mobile phone, and you attempt to test your call forward from that very same mobile phone, you will likely hear the call simply hang up. That's because you're caught in a loop. Test your call forwarding from a phone line that isn't being forwarded to.
Call Forward BEFORE Reaching Your Phone System
Use this forwarding option to forward calls to another external phone number, preventing the call from ever entering your InTeleSync phone system. This method ensures that the call cannot be picked up by someone else within your organization, such as when your calls go into a ring group or call queue in your phone system. This is the equivalent of the old fashioned *72 you might have used with an analog phone line.
Log into your account at My InTeleSync and choose from the left menu Phone Numbers -> DID List. Select the phone number you'd like to forward from. Choose the Primary Destination dropdown and change from Phone System to Phone Number, then set the number you'd like to forward calls to.
To turn off the call forward when you're done, simply change the Primary Destination from Phone Number back to Phone System and choose your PBX from the list.
